Satisfaction of Senior Citizens on the E-Government Services of Selected National Government Agencies

Abstract

In the digital age, governments worldwide have been transitioning to electronic systems to improve efficiency, accessibility, and transparency in delivering public services. In the Philippines, the adoption of e-government services has allowed citizens to access government transactions and information online. However, the extent to which these digital platforms meet the needs of senior citizens, who may have varying levels of technological literacy, remains a vital concern. Hence, this study was conducted to determine the level of satisfaction of senior citizens with the e-government services offered by selected national government agencies.